Refund policy
Return of merchandise
Our policy, complying with current regulations, is to grant you the right to return any article purchased in Ilbacodasetaonline.com within a period of14 calendar daysFrom reception.
Any article, bought on our website, returned in its original packaging, With its corresponding label (without starting) and in Perfect condition (Without using, without spots ...) it will be accepted.
Il Baco Da Seta will pay the amount of the order once it has proven that the merchandise meets the above conditions. We will return the money through the same payment method with which he bought the article.
Before making the return, the client will have to contact the customer service department, sending an email to tienda@ilbacodasetaonline.com eithercontacting us by phone 963 94 17 89.
Peninsular Spain:
- Product return is totally free, with a limit of two free returns per customer. From the third return, if the reason for the return is that the order does not satisfy you or need to change your size, we will reimburse the amount of the order but not the return expenses.
Other destinations:
- If the cause of the return was that the article returned is defective or does not correspond to what is requested in the order, Il Baco Da Seta It will run with the expenses of the return and new shipment.
- If the reason for the return is that the order does not satisfy you, we will refund the amount of the order but not the shipping and return expenses.
- In the returns due to change of size a new order must be made. The expenses of return of the unwanted product will be carried out by the customer and the forwarding expenses will be in charge of Il Baco Da Seta.
Order cancellation
If the annulment of the order comes before the merchandise exit the client will have no expense.
In the case of an cancellation after the order output, the client will be in charge of shipping costs as well as the return costs of this same order.